Managed outsourcing and technology operations for growing organisations.

Extend your business capabilities with teams and technology delivered from Kenya.

Work with Talkcoms for outsourced customer support, back-office operations and technology services. With a leadership presence in the UK and delivery teams in Kenya, we agree the people, systems and responsibilities around the work you need done.

Why Talkcoms

Why UK businesses work with Talkcoms

  1. Cost

    A full-time trained agent for a fraction of UK in-house cost.

  2. Time zone

    Kenya is 2–3 hours ahead of the UK, so the team works during your business day.

  3. Accountability

    UK leadership, a UK contract, invoices in GBP and UK GDPR-compliant data handling.

Delivery model

A delivery arrangement you can understand

Know who manages your engagement, who delivers the work and how issues are escalated. Most of our delivery team is based in Africa, with a leadership presence in the UK. We work with clients internationally, defining engagement management, delivery responsibilities and escalation arrangements for each contract.

Leadership presence

United Kingdom

Primary delivery

Africa

How we work

Start with your needs. Agree how delivery will work.

  1. 1

    Understand the requirement.

    Tell us where work is slowing down, what your customers need and what a useful improvement would look like.

  2. 2

    Define the service.

    Agree the scope, responsibilities, operating hours, systems and measures of success before delivery begins.

  3. 3

    Prepare for launch.

    Plan the people, access, training and testing required for the agreed engagement.

  4. 4

    Review and improve.

    Use the agreed reporting and review process to assess delivery and decide what should change next.

Pricing

Need help choosing?

Tell us what your organisation needs to improve. We will help you identify a suitable package and explain the complete cost before you commit.

What would make the biggest difference to your operations?

Tell us what is getting in the way. We will discuss the requirement, the service options and a practical next step.

Managed Outsourcing & Technology Services — Talkcoms UK