Find the right package for the work you need done.
Explore packages for our products and services, with a clear view of what is included and how charges are calculated. If your requirements need a tailored scope, speak with us about a quotation.
Prices are in KES and exclude VAT (16%). eTIMS invoices are issued.
OmniChannel
Starter Voice
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- Voice agent licence
- Basic IVR
- Queues and automatic call distribution
- Call disposition
- Basic reports
Standard Voice
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- Everything in Starter Voice
- Multi-level IVR
- Call recording
- Real-time reporting
- Supervisor dashboard
Pro Omnichannel
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- Voice, email, SMS and WhatsApp
- Routing across channels
- Channel reports
Enterprise CX
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- Integrations with your systems
- Custom workflows
- Enterprise deployment requirements
OmniChannel implementation, training, support SLAs, telephony and messaging usage are separate unless included expressly in your quotation. Available integrations and deployment scope are confirmed during consultation.
Wateja
Wateja
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Package selected around your team, WhatsApp workflows and usage requirements
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Outsourcing & BPO
Base Staffing / Pilot Support
- From
- KES 65,000per agent FTE/month, excluding VAT (16%)
Simple operations with client-managed scripts, processes and quality assurance
Excludes full managed-service governance
Request a QuoteCore Voice Support
- From
- KES 115,000per agent FTE/month, excluding VAT (16%)
Inbound/outbound voice support, shared supervision, QA sampling and weekly reporting
Recommended minimum three agents
Request a QuoteOmnichannel CX Managed Floor
Recommended- From
- KES 150,000per agent FTE/month, excluding VAT (16%)
Voice and digital workflows, QA, reporting and supervision
Recommended minimum five agents
Request a QuoteSpecialist / Enterprise CX
- From
- KES 185,000per agent FTE/month, excluding VAT (16%)
Specialist workflows, deeper onboarding and reporting
Staffing and coverage scoped to the requirement
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One FTE represents eight working hours per day and 21 working days per month unless otherwise agreed. Continuous coverage requires an appropriately staffed team. Prices are per agent, not per complete team.
Setup: Basic campaign setup from KES 30,000; standard managed launch from KES 75,000; complex integration setup from KES 250,000, excluding VAT. Final setup depends on the required work. Telephony, messaging usage, premium licences, client-specific systems and custom integrations are charged separately. Minimum teams, support coverage and contract terms are confirmed in the quotation.
Managed IT & Cybersecurity
Request a tailored quote. Discuss your users, devices, locations, support hours and security requirements. We will identify the relevant service scope and specialist support needed before quoting.
Request a QuoteNetworks & Infrastructure
Essential Connectivity
- Setup service from
- KES 20,000
- Optional monthly support from
- KES 10,000per month
Smart Business Network
- Setup service from
- KES 50,000
- Optional monthly support from
- KES 20,000per month
Enterprise-Grade Network
- Setup service from
- KES 100,000
- Optional monthly support from
- KES 40,000per month
Hardware is excluded and quoted separately. Final costs depend on site size, users, equipment, security requirements and support coverage.
Web & App Development
Corporate Starter
- From
- KES 95,000project price, excluding VAT (16%)
Eight pages; one revision round
Request a QuoteCorporate Pro
- From
- KES 120,000project price, excluding VAT (16%)
Twelve pages; two revision rounds
Request a QuoteCorporate Elite
- From
- KES 160,000project price, excluding VAT (16%)
Twenty pages; two revision rounds
Request a QuoteE-commerce MVP
- From
- KES 180,000project price, excluding VAT (16%)
Up to 60 products; one payment method
Request a QuoteE-commerce Core
- From
- KES 230,000project price, excluding VAT (16%)
Up to 200 products; two payment methods
Request a QuoteE-commerce Plus
- From
- KES 300,000project price, excluding VAT (16%)
Up to 500 products; three payment methods
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Managed hosting
- Business WordPress from KES 35,000/year
- E-commerce hosting from KES 45,000/year
Care plans
- Lite from KES 12,000/month
- Standard from KES 25,000/month
- Pro from KES 45,000/month
Hosting and domain charges are separate. Final scope, content responsibilities, integrations, third-party fees and delivery schedule are agreed before work begins. Bespoke applications and work outside these packages require a tailored quotation.
Support allowances and response commitments are specified in your selected plan. Confirm applicable taxes in your quotation.
AI & Business Automation
Request a scoped quotation. Start with one workflow and agree the assessment, implementation or pilot scope, including integration, licences, usage costs and ongoing support.
Request a QuoteHow to pay
- M-Pesa Paybill or Till
- Bank transfer
- Card
Prices are in KES and exclude VAT (16%). eTIMS invoices are issued.
Find the right fit.
Starting prices apply to the described entry scope. Your quotation confirms the complete package, one-off and recurring charges, applicable taxes and any additional requirements.